The hospitality industry strives to create an atmosphere where guests feel both comfortable and welcome—a home away from home. HUMANeX Ventures® understands the warm, service-oriented talents that exemplify this industry. Defying the norm in an industry accustomed to high turnover, we educate and equip organizations to help them develop best practices and provide world-class service.
Our structured interviews are specifically designed to uncover the innate talents of hospitality professionals and help drive highly engaged workplace cultures. We help client partners reduce their employee turnover from an industry average of 100%+ to fractions far below what is considered “normal”. This reduced turnover creates a dynamic culture of employees who are engaged and guests who are compelled to return. By selecting employees who are driven to provide exceptional customer service and committed to high performance, we are able to directly impact organizational culture and the bottom line return on investment “success metrics”.